With great pleasure, we announce the Revision and Update of our book, Leading Successful Change: 8 Keys to Making Change Work, by Wharton School Press. We have continued to watch and to refine key lessons that we have learned over a combined 50 years of helping organizations change.
We have watched good organizations and good people develop strong strategies for change only to have them fail. It’s tough to watch and more difficult to experience, that sadly, the vast majority of change efforts end up failing. Change is a fundamental component of doing business in this new global environment, simply an imperative. Hence, we strive to put the odds in the favor of successful change.
We live in an era where constant change is the norm rather than the exception. Given globalization, increased competition, and constant technological advancement, no organization can run in place: change is not optional. However sadly, the vast majority of change efforts fail. We know they do not fail for a lack of trying. Chances are you have led or been part of a failed change. But why did it fail and how can the next change succeed?
In the book, we demonstrate that change – real change – means changing behavior. Making behavioral change stick means changing the work environment or, more precisely, the work systems that comprise the work environment. We discuss:
- The 2 tenets for making successful change: focus on the behavior you want from people and design the work environment to foster those behaviors
- How to create a scene that will provide a vision of the future
- The 8 Levers of Change: a tried-and-true method for designing the work environment to support the changes
- How winning companies—from Twitter and IKEA to a hospital near you—are successfully implementing change
Change is not optional and it is difficult—but it is also not impossible. We hope our book can serve as a guidepost to your next change endeavor.